Poulton – Wiltshire
I have been a customer of Knightsbridge & Kensington branch of your business over the last 3 years and I wanted to inform you of the wonderful service and support through this difficult time, I have received from Laura Wilde.
Laura has worked with me through the transition of an IVA & then Bankruptcy and has given me such great empathy and support over the phone, Laura has fully understood my personal position and the reasons why the above decision had been taken and guided me through the steps and explained what will happen, this has made the whole process run smoothly.
Laura made me feel she was my friend and fully understood my situation and never made me feel she didn’t have time to listen to my plait and discuss the reasoning behind the decisions in great detail, I never felt a failure or degraded being in this situation.
I also wanted to inform you that the lady at the court here in Swindon, complemented on the completeness and professionalism of the paperwork presented in my case and the additional information Laura had inserted, really represented my exact situation and this was very impressive. This meant that the Court hearing went smoothly and I didn’t have to actually see the judge.
I wanted to thank Laura, as I work in customer services ( international relocation industry) I know how important it is for managers and staff to know when they have provided a great service.
I would like to thank All staff at Kensington Financial Management for the way in which they have dealt First with my Debt Management
Program over approx 3.1/2 years & Second with my recent Bankruptcy application.(Successful).
The service I received throughout was Exceptional and the information very useful, nothing was ever to much trouble no matter how many times I phoned or questions asked I was always greeted with courtesy, understanding and reassurance.
I cannot rate there service highly enough.
Thank you once again to All at KFM.
Whitlock – Lancashire
Last year I lost my job, at first I thought I would be ok and get a new one quite quickly, unfortunately I wasn’t that lucky I had several credit cards and a couple of loans when I was working I always managed to pay these on time, but without a regular income I just couldn’t keep up with my payments not even the minimum on my cards. I did manage to find work but on a much lower salary than I had been on previously I couldn’t sleep and started to feel that my money worries were taking over my life. A friend told me about you and how you had helped them with a debt solution I called you and you took it from there, it was so easy I wish I had done it months before. Getting help with my debts was a really good move, I am hoping my Financial circumstances will change again for the better until then I would just like to say a big thank you at last I can sleep at night again.
Smith – Bradford
I am free at last, I came to you when I didn’t know where to turn my phone was ringing constantly and I daren’t open my mail I was scared every time there was a knock at the door. I was burying my head in the sand hoping my debts would just disappear after just one call to you I felt there might be light at the end of the tunnel. I explained my Debt issues to you and you explained clearly how you could help. This week I made my final payment I never thought this day would come, you have really helped keep me on track your staff have been understanding and supportive. I am sure I could never have done this successfully on my own. I feel like I have made friends with my advisor Val I have never felt like I can’t tell her anything and she has always been honest with me about what you can and cannot do. Thank you again this is a new start for me and as much as I will miss you all I am never coming back.